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Always Anticipating &
Never Assuming |
| EMPLOYEMENT HISTORY |
| Company |
Job Title |
Dates |
| Marks and Spencer Plc |
Internal Marketing & Communications
Manager |
April 2002 – Present |
|
· Implementing new change strategy to
improve efficiency and productivity - in partnership with Anderson
Consultants
· Line manager for 11 staff.
· Coordinating all in-store and Corporate Communications |
Business Achievements
· Implemented service and standards controls to improve
business processes.
o 3 month advertising campaign. Outcome, a successful roll
out of the control system whilst limiting internal conflict
between employees
· Developed and delivered internal training days
o Fostering working relationships, motivating and developing
the team
o Best practices are learnt, team membership is improved.
Feedback showed increased willingness and a more friendly
working environment
· Set up and moderated focus groups - Foods Division
o Analysing customers perceptions and needs to aid decision
making. Trends in consumer attitudes identified: led to a
more scientific approach to the new Foods Layout Plan
· Steering committee member for the Retail Change Programme
o Design promotion plan for internal marketing campaign targeted
at all employee segments
o Changes included: New start / finish times, changes in Sunday
Pay, Holiday allocation
o Project delivered on time, objectives met
|
| Alps Travel & Conference
Choice |
Marketing & Sales Manager |
Feb 2001 – April
2002 |
|
· Managed expansion of specialist tour
operator. Turnover increase by 25%
· Niche marketing to schools for skiing holidays and
international cricket tours (Europe, Sri Lanka)
· Managing the company's brand development, corporate
communications, PR
|
Business Achievements
· Ensured 100% customer retention
· Streamlined financial reporting processes with Excel
spread sheets
· Developed new company brochure and website, to the
brand specification and within budget (C. £4,000)
o Clear communication to customers, positioning company within
the market
· Increased tangibility of service with promotional products
and ancillary revenues streams e.g.– caps, luggage labels,
ski ties
· Managed all aspects of a business (e.g. operations,
sales and finance)
|
| Advantage – Europe
Ltd |
International Account Manager |
Aug 1999 – Feb 2001 |
|
· Executive headhunting for the mobile
telecoms software sector – Europe & America
· Developed company’s website. Outcome> Increased
awareness by customer base and new business sales
|
Business Achievements
· Researched and developed new business clients in Europe
and USA. (incl: Openwave, Syndesis)
· Recruited, trained and managed a team of five. Outcome>
Productive working relationship, zero turnover
· Outcome> Consistently outperformed annual revenue
£165,000 p.a. targets
· Managed 3rd party Web Agency to deliver, on time and
within budget, a website that met all objectives
|
| Catalyst Solutions |
Account Executive |
Feb 1998 – Aug 1999 |
|
· Generating sales opportunities for software
supplier to the UK manufacturing industry
· Cold calling prospective blue chip customers for sales
appointments (25 meetings per month)
· Exceeding sales targets through providing support to
Account Directors
|
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| INTERESTS |
| |
· Triathlons
·
Squash League and Tournaments
· Windsurfing
· Skydiving (Category 8)
· Digital photography
- www.tobyjenkins.com
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| |
| EDUCATION |
| |
| > Self study |
Chartered Institute of Marketing
Advanced Certificate |
January 2001 – Present |
| > Self study |
SFA Future and Options |
April 1998 – June 1998 |
| > Leeds Metropolitan University |
BSc Building Surveying |
September 1993 – June 1997 |
| > Bournemouth Design College |
Btec Photography |
September 1992 – June 1993 |
| > Guildford College of Technology |
City & Guilds Photography |
September 1991 – June 1992 |
| > Hurstpierpoint College Sussex |
A levels & GCSE’s |
September 1986 – June 1991 |
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